Returns & Refund Policy

Your statutory rights are not affected by our Returns Policy. To the extent that any provision in our Returns Policy conflicts with your statutory rights, your statutory rights will prevail and the offending provision in our Returns Policy will be deemed inapplicable.

Returns & Refunds (if applicable)

For any return, it will be 7 calendar days to notify any defective or damaged item. Once you receive your item, please send us an email to an email at info@liv3dup.com and post your item to PO Box 5664, Fredericksburg, VA 22403.

Once your item is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be applicable, processed, and a credit will automatically be applied only to the LIV3D UP online shop, within no expiration date to use on any available product on the website. 

You will be responsible for the cost of returning any order back to us.

Sale Items

We do not offer refunds for sale items unless they are faulty. This applies only to fragile items, not to 3D printed items.

Exchange (if applicable)

We only replace items if they are defective or damaged. If you need to exchange an item for the same item, please send us an email at info@liv3dup.com and post your item to PO Box 5664, Fredericksburg, VA 22403.

Shipping

To return your product, please mail your product to PO Box 5664, Fredericksburg, VA 22403 with your details and reason for returning.

You will be responsible for paying for your own shipping costs for returning your item unless the item is faulty. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance as we cannot guarantee that we will receive your returned item.

Right to cancel

All sales are final, with no refunds and no returns for any cancellation.